AT$T U-Verse suffers nationwide outage

Posted on October 21, 2007 - 6:52pm.

AT&T suffered a nationwide outage on their U-Verse service Sunday October 21st. The post below is from an AT&T users site. This is what happens when traditionally local cable systems become centralized nationally and are run off Microsoft software - little software glitches can bring the entire service down across the country. In this case the outage appears to have been a poorly timed system upgrade. If the U-Verse service were broadcast, AT&T would be liable for millions in FCC fines, but as it is, they will just get more favorable rulings from FCC Chairman Martin and another 'get out of jail' free from the NSA and the Whitehouse.

We propose a new slogan, "AT&T, your world, please reboot", this is truly the Clear Channeling model for network maintenance. For those subscribers in states that have passed state-wide video franchises, good luck finding the appropriate state agency to file a complaint, maybe Fish and Wildlife? Previously, local municipalities would receive and remedy complaints.

The message below from: AT&T's U-Talk web site.
Also, follow the saga of Sunday's user complaints at the unofficial u-verse users site: u-verse users

As of 6:30 CT, affected customers in Dallas, Cleveland, Detroit, Houston, Indianapolis, Kansas City, Los Angeles, San Antonio and Connecticut should be able to restore full service by rebooting their set top boxes now.

We anticipate affected customers in remaining markets will be able to reboot their set top boxes and restore full service according to the following schedule (all times are local times).

* San Diego, Sacramento, and San Francisco at approximately 5:00
* Oklahoma City at approximately 7:15
* Milwaukee at approximately 8:00

Affected customers should not reset their STBs until the times noted above.

All affected customers should currently be able to receive local SD and HD programming, some cable news and sports networks, some premium channels and all VOD and DVR content.

We apologize for the inconvenience and are continuing to work hard to restore service as soon as possible.

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